We recommend you to download files to your desktop computer and not your mobile devices such as a phone or tablet. Secondly, make sure that your internet connection is working properly. Also, make sure that your browser is up to date. Updated browsers such as Google Chrome or Firefox will work best. Our website doesn't work well on older browser versions. Also, make sure that there is enough disk space on your computer.

If you're still experiencing issues, please contact our customer care team by email at support@coincopy.io.