We will only refund to the source from which the payment was received by us. If you paid for your service with a credit card you will see a credit on your statement in 10-14 business days after cancellation.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@coincopy.io.